Question 1

How do I cancel my membership?

Accepted Answer

Memberships can be cancelled by emailing us on healthyugym@gmail.com please be aware our 12 month contracts cannot be cancelled until all 12 payments have been made.

Question 2

If I cancel my direct debit, does this stop my membership?

Accepted Answer

Unfortunately no, you do need to email us to cancel your membership on healthyugym@gmail.com

Question 3

Can I freeze my account?

Accepted Answer

Yes we can but we look at everyone's account individually, so please email us on healthyugym@gmail.com to request your freeze. Please be aware if you are on one of our contracted memberships any frozen months will be added onto the end of your membership.

Question 4

Can I change the date my payments come out each month?

Accepted Answer

Yes, you can our direct debits are set to the 1st or the 15th of the month, please let us know which date you prefer

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Frequently Asked Questions

How do I cancel my membership?

If I cancel my direct debit, does this stop my membership?

Can I freeze my account?

Can I change the date my payments come out each month?