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Terms and Conditions & Gym Rules
HEALTHY U COMMUNITY
Lifestyle Studio and Healthy U Education and Well-Being Facility CIC
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About This Agreement
Definitions
“we”, “us”, “gym”, “facility”, “club” refers to Healthy U, the trading name of Lifestyle Studios and Healthy U Education and Well-Being Facility CIC.
“You”, “your”, “yours” refers to the individual completing the membership application.
By joining Healthy U, you agree to be bound by these Terms & Conditions and Gym Rules, which together form your membership agreement.
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1. Your Obligations
1.1 Healthy U operates as a paperless facility. All memberships, agreements, and communications are completed electronically.
1.2 By completing the membership application, you confirm that you have read, understood, and agree to these Terms & Conditions and Gym Rules.
1.3 Failure to comply with these Terms & Conditions, Gym Rules, or payment obligations may result in restriction, suspension, or termination of your membership. During any suspension, your contract and payment obligations will continue. No refunds will be issued unless required by law.
1.4 You must keep your personal, contact, and payment details up to date by emailing healthyugym@gmail.com. We are not responsible for missed communications due to outdated information.
1.5 You must follow all health and safety requirements and staff instructions while using the facilities.
1.6 You must complete the PAR-Q honestly during sign-up and notify us of any changes to your health. Failure to disclose relevant information may result in suspension of membership.
1.7 You must not share your access fob, allow tailgating, or permit unauthorised access. Entry must always be made individually unless prior permission has been granted.
1.8 Lost or damaged access fobs will be replaced at a cost of £5.
1.9 All stock and products must be paid for upfront.
1.10 You must keep your membership payments up to date and follow the cancellation procedure set out in section 5.
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2. Data Protection & CCTV
2.1 Your personal data is stored securely using Clubmanager.
2.2 Payments are collected by Direct Debit via GoCardless/Stripe.
2.3 Your data will not be shared with third parties and will only be used by Healthy U.
2.4 You may request access to your personal data in writing. Please allow up to 14 working days for a response.
2.5 CCTV operates throughout the facility for safety and security. The gym may be un-manned at times and is insured to operate as such.
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3. Memberships & Payments
3.1 Membership fees must be paid on the agreed payment date.
3.2 A £12 joining fee applies to all memberships and must be paid upfront.
3.3 Direct Debits are collected monthly on either the 1st or 15th of the month via GoCardless.
3.4 Your first payment may include a pro-rata charge.
3.5 Memberships are non-refundable and non-transferable. Statutory cooling-off rights do not apply once the facilities have been accessed.
3.6 You must complete your commitment period. After this, memberships roll on until cancelled by email in line with section 5.
3.7 Membership prices may increase annually. At least 30 days’ notice will be given by email.
3.8 Discounted memberships require valid proof. Failure to provide proof will result in the full membership price being applied.
3.9 Failed Payments & Direct Debit Cancellations
3.9.1 If a Direct Debit payment fails, a £5 administration fee will be applied.
3.9.2 If you cancel your Direct Debit without following the correct cancellation process, a £10 administration fee will be applied.
3.9.3 All outstanding payments and administration fees must be paid before access is reinstated.
3.9.4 Repeated failed payments may result in suspension and further action under section 6.
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4. After the Commitment Period
4.1 Memberships continue on a rolling basis after the commitment period.
4.2 Any promotional or discounted rate will revert to the current standard rate.
4.3 Cancellations must follow section 5.
4.4 No refunds will be issued where the cancellation procedure has not been followed.
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5. Cancellations & Terminations
5.1 All cancellations must be made by emailing healthyugym@gmail.com.
5.2 A minimum of one month’s notice is required, taken from the next billing date.
5.3 Your Direct Debit must not be cancelled until we confirm your account is fully up to date.
5.4 One final payment is required during the notice period.
5.5 Medical cancellations may be considered with a valid doctor’s note.
5.6 Moving away or changing circumstances does not end your commitment period early.
5.7 Membership changes (upgrades/downgrades) are subject to contract status and approval.
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6. Missed Payments & Debt Recovery
6.1 Missed payments will result in restricted access.
6.2 Your fob and app access will be disabled until payment is received.
6.3 A payment re-try will be attempted via GoCardless.
6.4 If payment remains outstanding, your account may be referred to Daniel Silverman Ltd for debt recovery. All additional costs and VAT will be added to the outstanding balance and are legally payable.
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7. Facility Closure
7.1 Healthy U may close for maintenance or unforeseen circumstances for up to 30 days without affecting membership fees.
7.2 Where closures exceed this period, options for freeze or termination may be offered in line with contract status.
7.3 Bank holidays and seasonal closures do not affect membership fees.
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8. Suspended Memberships
8.1 Suspension requests must be made by email and approved.
8.2 A reason and end date are required.
8.3 Suspended months are added to the end of the contract.
8.4 We do not suspend for holidays.
8.5 Medical, redundancy, or Ramadan suspension may be considered with supporting evidence.
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9. Gym Rules (Forming Part of This Agreement)
Behaviour
You must always treat staff and members with respect. Failure to do so may result in restriction, suspension, or termination of membership.
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Inductions
Inductions are strongly recommended and chargeable. If you choose not to have an induction, you accept responsibility for using equipment safely. Healthy U is not responsible for injuries caused by misuse, except where required by law.
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Health & Safety
Equipment must be wiped down after use. Alcohol, illegal substances, smoking, food, glass containers, and non-bottled drinks are prohibited.
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Lockers
Locker keys must remain on site. Items left overnight may be removed and donated after 30 days.
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Parking
Please park considerately. Healthy U accepts no liability for vehicle damage.
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Guests & Referrals
Guests must be pre-approved and complete required forms before entry.
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Mixed Gender Areas
The gym is a ladies-only facility. Male access is limited to supervised educational purposes and will be notified in advance.
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Clothing & Footwear
Suitable gym clothing and trainers must be worn at all times.
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Access & Fobs
Fobs must not be shared. Tailgating is prohibited. Misuse may result in termination, with contractual payments remaining due.
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Opening Times
Final entry is 30 minutes before closing. Entry outside these times is not permitted.
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Stock
Products must be paid for upfront. Theft may result in termination and debt recovery.
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Children
Healthy U is a child-free facility unless attending supervised sessions.